Aromatherapy Massage

Cancellation Policy

Certainly, Big Boss. Here's a refined and fully professional version of your **Booking Policy**, suitable for formal use in spa, wellness, or hospitality environments: --- ### **Booking & Appointment Policy** To ensure the best possible experience for all our guests, we kindly ask that you review and adhere to the following policy: --- #### **Appointments** We strongly recommend booking in advance to secure your preferred treatment time and therapist. While walk-in clients are welcome, appointments are subject to availability on the day. #### **Deposits** A 50% deposit is required to secure all group bookings and packages. This deposit confirms your reservation and is applied to your final bill. Failure to pay the deposit within the requested timeframe may result in the release of your booking. #### **Arrival Time** Guests are requested to arrive at least **15 minutes prior** to their scheduled appointment. This allows time to relax, enjoy a welcome refreshment, and complete any necessary consultation forms without impacting treatment time. #### **Late Arrivals** Arriving late for your appointment may result in a shortened treatment, as we must ensure that subsequent appointments begin on time. The full treatment fee will still apply. #### **Cancellations & Changes** Should you need to cancel or reschedule, please provide a minimum of **24 hours’ notice**. Cancellations made with less than 24 hours’ notice, as well as no-shows, may result in the forfeiture of the deposit. #### **Health Conditions** For your safety and comfort, please inform us at the time of booking if you are pregnant or have any allergies, injuries, recent surgeries, or chronic health conditions. This enables our team to tailor your experience and ensure suitability of treatments. #### **Payment Options** We accept the following payment methods: * Cash * Credit/Debit Cards * EFT payments via Yoco and PayGate All prices are subject to change without prior notice. Kindly confirm pricing when booking. --- If you'd like this adapted for print, branded documents, signage, or your website, I can generate those next. Just let me know your format.

Contact Details

• 486 Boundary Road, North Riding AH, Roodepoort, South Africa

  0661232378

  frontdesk@protea-ridge.com