Privacy Policy

Effective Date: 1 Jan 2024

Protea Ridge Guest Cottages and Conference Centre ("we," "us," or "our") operates the website www.protea-ridge.com (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information We Collect

We collect several different types of information for various purposes to improve our Service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Name
Email address
Phone number
Address (if applicable)
Credit card information (for making reservations)
Usage Data

We may also collect information about how you access and use the Service ("Usage Data"). This Usage Data may include information such as your device's IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

How We Use Your Information

We use the collected data for various purposes:

To provide and maintain our Service
To process reservation requests
To send you promotional emails about our specials and rates (with your consent)
To respond to your inquiries and requests
To improve our Service
To send you important information about our services or changes to our policies

Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Disclosure of Data

We may disclose limited Personal Data to third-party vendors and service providers who provide support for the operation of our Service, such as reservation systems, email marketing platforms, and payment processors.

We may also disclose your Personal Data under a legal obligation, such as in response to a subpoena, search warrant or other court order; to prevent imminent physical harm; or to investigate suspected illegal activity.

Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Rights

Depending on your location, you may have various rights regarding your personal data. These rights may include the right to request access to your Personal Data, to have it corrected or deleted, or to object to or restrict its processing. You may also have the right to withdraw your consent for us to use your Personal Data.

Access to Personal Information

You may request access to the personal information that we hold about you. POPI ACT (2013). Protection Of Personal Information ACTspecifies and regulates how such request
should be made and under what circumstances we may refuse to grant you access.

Emails and Customer Support Tickets:

Protea Guest Cottages and Conference Centre offer email addresses on our website to facilitate communication with us. To ensure the security of our system and to safeguard against viruses, we retain the right to monitor and examine all material and information transmitted through our system.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Child").

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

If you have any questions about this Privacy Policy, please contact us:

By email:frontdesk@protea-ridge.com

By visiting this page on our website: www.protea-ridge.com